What if I forget my password?
From the login screen, select your username and click "Forgot Your Password?" to reset.
Where can medical releases be printed?
Medical releases can be printed in three locations. 1) By a club/league admin by selecting a team, scrolling down to Coaches & Players and selecting Print Medical Release Forms for Team Roster. 2) By a parent by logging into their member account, selecting My Registrations, find player event and select Print Form. 3) Coaches or team managers from Team Connect on the Roster tab. 4) Print your own here!
What is Team Connect?
Team Connect is an extension of your Club & League Connect that syncs team information from registration to the app. Coaches, team admins, and club admins can communicate, view and edit team calendars, track attendance, upload photos, and much more! The club/league admin must enable Team Connect for each team which will send an invite code to all rostered.
I looked in the FAQ and Help Center, but I still need help. Where do I go?
If you cannot locate the answer to your question either in these FAQ's or the State Registration Help Center, please go to the Stack Sports Connect Knowledge Base to search for articles and videos on Association Connect, Club & League Connect, and Team Connect.
Safety and Privacy
What precautions are taken to ensure my child plays soccer in a safe environment?
Stack Sports works closely with MSYSA to ensure medical information collected during registration can be accessed by club administrators. All team officials have successfully passed background checks to comply with State specifications, and all State waivers are included in online registration. These waivers must be acknowledged and signed by all applicable parties.
How secure is the Stack Sports Connect system and software?
Stack Sports Connect software platform is fully compliant with the Payment Card Industry Data Security Standard that governs and ensures that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.
We also maintain operational procedures for compliance with the Children's Online Privacy Protection Act (COPPA) for collecting personal information online from a child under the age of 13.
We furthermore have integrated document encryption, User Permissions access control and all Club's and Leagues also own their own personnel data within the Connect platform.
How often are background checks conducted? How long do they take? What is the process?
Background checks are conducted on a regular basis at MSYSA's discretion. Team Officials must register online to agree to the authorization and disclosure agreement that allows MSYSA to submit the background check.
This process can take one day or up to several weeks depending on the background results reported. Team Officials can login to their member account to view their status.
MSYSA reserves the right to determine individual eligibility for Team Officials based solely on the background report findings and to request further information or explanation of any incidents as deemed appropriate.
Accounts & Player Registration
What do I need to do as a parent to register my child(ren) to play soccer?
When clicking the "Register Now" button, you will be prompted to create a Member Account in US Soccer Connect with a unique username and password. This single family account can be used for multiple player and Team Official registrations, and allows for the management of all members via one set of login credentials. Once created, you can access your account by selecting the Member Login button anytime on your club or league website. For more information, you can access the step-by-step guide from Stack Sports.
Where can I upload a photo and birth certificate of my child?
Photos and approved birth documents can be uploaded during online registration or in your Member Account anytime. Club/League administrators also have the ability to upload.
Are payment plans supported on Connect?
Clubs/Leagues have has the ability to offer payment plans. Please contact your club/league for more information as needed.
How do I register to tryout for multiple clubs?
You will need to register with each club your child wants to tryout with. This will require an account creation with each club, however you can still use the Stack Sports single sign on (same login credentials across all clubs). You will receive a notification from the club if your child makes a team. In order to accept the team placement for the club of your choice, login to your account and click the "Accept" button. Any fees charged by that club will then be generated to your account after acceptance.
Who will be the primary contact and will we need two separate accounts for correspondence if the players' parents/guardians do not live together?
Registration allows a family to add up to two parents/guardians per family. All email communications will be sent to those entered in the "Parent/Guardian" fields during registration. Individual families will share one login. For divorced parents, grandparents, babysitters, etc. that would like to be included on communication and scheduled events for that team, they can be added to Team Connect by a Club/League Administrator or Team Official.
For Team Officials
What information is required to complete a background check?
To complete a background check, all Team Officials must register online and agree to the background check authorization and disclosure. This registration will include any required data fields needed by MSYSA, and require a Social Security number and electronic signature.
What happens if I coach multiple teams in the same club or teams in other clubs?
If you coach multiple teams in the same club, you will only need to register once. You will select the Coach Pool category during your online registration which will allow your administrator to assign you to multiple teams. If you are coaching in multiple clubs, you will need to register with each club. However, your background check application and approval will carry over.
Do we need two separate accounts if I have a child that will be registering for the same club or league?
No! The simplicity of US Soccer Connect allows a family to have a single account to manage Player and Team Official events for all family members.
Do Team Officials have the ability to print medical releases and rosters?
Yes, as long as your club administrator has enabled Team Connect for your team(s). You can print rosters and medical releases from the Roster tab.
How can I assign additional administrators to the club? What permission levels can I set?
The primary contact for each club or league was given US Soccer Connect access with the creation of their system. If you are the primary contact, locate your club/league URL on the directory tab of your State registration site, enter your email address as the username and click "Forgot Your Password?".
Once you are logged in as a Club/League Administrator, you can give admin access to other Board and Staff members. Access the help guide on User Permissions to give the desired permissions to each Administrator. Administrators can also use the single sign-on feature when registering players or as a Team Official.
What if we are allowing players to play up in age?
You can either expand the age settings on the category folders so players can register online to an older age group, or you can direct them to register to their correct age category and then they can be moved by an Administrator to an older category after registration using the Re-Register tool (find player > select name > re-register).
Can I charge different fees per age group?
Yes! Fees can be customized per registration 'category' (Boys U11, Girls, U11, etc.). Once teams are created, Club/League Administrators can easily add team fees or credits anytime.
How do I add additional categories to my event?
In order to add a category to your event, you will first need to add a folder to your navigation. If you are adding a player category, select the Coach Pool folder and then click Add Folder. Once the folder is added, click on your Event folder (calendar icon to the left) and then select the Registrants tab. Edit Event Name & Settings, scroll to the bottom of the page to select Add New Category and follow the prompts for adding the folder as category.
Can I run tryouts in Connect? Do I have the ability to charge fees? How will it work?
Yes! You can easily set up a Tryout Event using the setup guide linked. Utilizing this type of event allows players to register for tryouts (with or without a fee) and be placed on a team. Once assigned to a team within your club, you will select the "Notify Assigned" button in the "Assign Participant" screen which will send an email to the registrant linking them to their member account to accept or reject the team placement. Once they click accept from their account, the base fee will be applied to the account balance for members to pay, or sign up for an installment plan, depending on the payment options you allow.
What does the auto-confirm setting do?
Auto-confirmation is a club approval process typically related to payments. Recommended practice is to turn auto-confirmation ON for credit card and ACH payments and OFF for cash/check payments. This means that once payment is received, the player will be confirmed and available to be assigned to a team. If auto-confirmation is off, Players/Team Officials will remain in a pending status until a Club/League Administrator manually confirms the registrant. Leaving this setting off for cash/check payments ensures players are not rostered until payment is received.
A confirmed status in Connect also means that player/coach data is sent to MSYSA for verification, background checks, team approvals, etc.
Where can I find more information on Website Builder?
What can I do if a family creates a duplicate account?
The Club/League Administrator can use the Merge tool to combine all existing accounts into the primary communication and registration purposes.
What can I do if a family forgets their login information or password?
A Club/League Administrator can access the family account from their user access to view or change their Username and send a temporary password to the member's email.
Can you delete a registration?
You cannot delete a registration record for historical purposes. You can 'reject' the player or coach so they will not show as available to be assigned to teams. The record will still show as rejected on the Find view. To reject a Player or Team Official must find their record and proceed with Financial Information>Reject>Update Status.
How can I quickly tell which players have not uploaded photos or birth documents and email them?
Run a Participant Detail report (Select folder>Reports>Participants>Detail Report). Ensure display items include at a minimum Name, Email, Member Photo Uploaded, and Birth Certificate/Document ID Uploaded. Add filters "Member Photo Uploaded equal to No" and/or "Birth Certificate/Document ID Uploaded equal to No". Select Run Report>Email All.
Where can rosters be printed?
Rosters can be printed once teams are approved. As an Administrator, select the team/category/event and go to Reports>Folders & Teams>Admin Roster. Team Officials can also print the rosters from Team Connect by selecting the Roster>Print Rosters & Medical Releases>Official Stack Sports Full Roster.
Where can cards be printed?
Cards can be printed once teams are approved. As an Administrator, select the team/category/event you want and go to Members>Print Member Cards.
How do I assign players and coaches to the roster before and after team activation?
Once players have registered and been confirmed, they can be assigned to a team by an administrator. Team Officials will have their background check status displayed and may be restricted from being assigned to a team until they have been cleared.
Once the roster is finalized, the administrator can request team activation in bulk or individually. If the team does not meet all of the required rules set by the state, an error message will appear that must be corrected before you can request activation again. Once the activation request has been successfully submitted, you can view the approval status on the individual team page or select Find>Team to view all team approvals.
Approved teams can then print cards and rosters, and register to a league or tournament, if applicable. Once the team is activated, players and Team Officials can be assigned as long as they meet all of the requirements for activation. Teams will not need to be re-approved.
How do I register my team for a league or State Cup event?
In the role of an administrator with the correct permissions, you have the option of selecting an individual team or bulk team registration to a league or tournament. Once the team has been registered, you can manage the roster from your club portal.
After I register a team to a league or tournament, will the roster automatically connect?
Yes! Registering teams through the system automatically syncs rosters including Player/Team Official eligibility and compliance. If the league or tournament uses US Soccer Connect for scheduling, games will flow back to the club and team (Team Connect). Game day rosters and match reports will also sync with all entities, if applicable.